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Privacy policy 

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Privacy and privacy policy
RE/MAX Key Program

Through this policy, RE/MAX KEY Program aims to demonstrate its commitment to protecting the confidentiality and personal information of its members.
This policy applies to the collection, recording, use, disclosure, protection and accuracy of personal information collected and recorded in the RE/MAX KEY Program database and used only by the RE/MAX KEY Program and its affiliates.

This Privacy Policy also describes your choices regarding the use, access and correction of your personal information. By providing us with information, you agree to our privacy and security policy, which will be updated from time to time.
Be assured that confidentiality, security and integrity are a priority for the RE/MAX KEY Program.
If we change our privacy and security policy, we will post a notice of change on this web page and other appropriate places, and we will continue to review this policy to ensure that it is relevant and remains current with changing industry standards, technologies and laws.

Updated: March 2022

1. Data

RE/MAX KEY Program collects personal information primarily to ensure the proper management of the discount program and to improve its promotional offers.
Our goal is to maximize the rewards paid to all RE/MAX KEY Program members and to provide as many benefits as possible for them. RE/MAX KEY Program collects data on devices that access or attempt to access our website. The information we collect such as your name, email address, phone number and physical address is used to follow and manage your account. In addition, we may use information related to the stores you visit or the offers you view on the RE/MAX KEY Program to select special offers that are relevant to you.
However, except in a general and non-identifiable manner, we do not share this information with our partner stores or other third parties.

2. Your personal information

RE/MAX KEY Program limits the use, disclosure and retention of your personal information and will keep your information private unless required.
Personal Information: Information about an identifiable participant recorded in any manner.
We will not disclose your personal information without your clear consent or if required by law, for purposes other than those for which it was collected. Only RE/MAX KEY Program employees whose job descriptions require access to your personal information have access to your information.
RE/MAX KEY Program collects personal information for the following purposes: communicating information about available offers to members, understanding and analyzing their requests and preferences, developing, improving, marketing and/or providing products.

In certain situations, the RE/MAX KEY Program may be required to disclose personal information in response to legal requests from public authorities, including to meet national security or law enforcement requirements. We reserve the right to disclose your personal information if required by law and when we believe that disclosure is necessary to protect our rights, comply with legal proceedings, investigate fraud, respond to a government request, court order or similar legal processes, or protect the RE/MAX KEY Program and its members from loss.
From time to time, you may also be asked to voluntarily provide other personal information. If you prefer not to provide this information, it will not change your right to benefit from the discounts.

3. Safety measurement

As we are not responsible for the security of our merchants' sites, we would like to inform you that it is important to be in "https://" or in a secure and encrypted connection. Depending on your Internet browser, you may see a secure Internet page indicator, such as a closed padlock in the lower right corner of the Internet Explorer browser. If this is the case then you are on a secure and encrypted connection (SSL connection).

4. Confidentiality

Personal information exchanged with a Customer Service Representative in any communication with them will only be used to respond to your request. Any personal information you provide will not be used for purposes other than those identified in the request.

5. Security measures for stores and affiliated advertisers

RE/MAX KEY Program does not record personal information disclosed by our members to affiliated stores. Order information, including order numbers and amounts, may be shared with the RE/MAX KEY Program, the store and affiliated third-party program management companies for the purpose of accurate tracking, but this information will not be shared by the RE/MAX KEY Program with other third parties. RE/MAX KEY Program contains links to other different sites. Each of these sites has a privacy policy that may differ from that of the RE/MAX KEY Program. If you wish to receive special offers directly from a store, neither this privacy and security policy nor the unsubscribe policy will apply to these communications. Instead, please refer to the store's appropriate privacy and unsubscribe policies.

6. Sending emails

The RE/MAX KEY Program sends emails to members: customer service emails, such as promotional emails featuring particularly attractive offers. You can choose at any time not to receive promotional emails from the home page in the bottom menu or by clicking on the "my preferences" link in the emails. RE/MAX KEY Program does not support or tolerate the sending of spam, and clearly prohibits it under its conditions. If you want to report a spam incident, please contact us. We will take the necessary measures.

7. Cookies

We and our partners use cookies or similar technologies to analyze trends, administer the application, track user traffic and collect demographic information about our entire user base. Users can control the use of cookies at an individual level from their browser, but if you choose to disable cookies, you will not be able to access discounts.

8. Collection of personal information

The RE/MAX KEY Program only collects information to achieve the identified objectives. This information may include Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referencing and exit pages, operating system, date/time stamping, files viewed on our application (e. g. HTML pages, graphics, etc.) or browser path data.

9. Your Responsibility

From time to time, we may send you emails about new features or special offers. In each of these emails, you will have the option to unsubscribe from RE/MAX KEY Program promotional emails. To do this, click on "change my preferences". If you subscribe to RE/MAX KEY Program offer emails, you agree to be contacted by RE/MAX KEY Program. You can withdraw your consent at any time by simply changing your profile information or by following the instructions on how to "unsubscribe" in all emails sent by the RE/MAX KEY Program.

You are responsible for updating your contact information in your account and keeping it up to date. You can make changes by visiting your account page and entering corrections, or by contacting customer service. Upon request, we will provide you with information regarding the possession of your personal information. We will respond to your request within a reasonable time. The email and postal address you entered on your personal profile page are the addresses that will be used to contact you, including to send payment for your cash back. RE/MAX KEY Program is not responsible for payments sent to the wrong address that you have provided us.

10. Access to information

RE/MAX KEY Program keeps personal information for as long as necessary to fullfil those purposes. We will retain and use your information as necessary to comply with our obligations under the law, to resolve a dispute or to strengthen our commitments.
Feel free to contact us at [email protected] if you have any questions about our privacy policy or our practices regarding your personal information.