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Privacy policy and cookie policy 

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Last updated and effective date: September 22, 2023

This Privacy Policy describes the policies of LE GROUPE MAISONS regarding the collection, use, and disclosure of your information that we collect when you use our website (https://quebec.programmecleremax.com/) (the "Service"). By accessing or using the Service, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree with this, please do not access or use the Service.

We may modify this Privacy Policy at any time without prior notice and will post the revised Privacy Policy on the Service. The revised Policy will be effective as of the date of the updated Policy on the Service, and your continued access or use of the Service will constitute your acceptance of the revised Privacy Policy. Therefore, we recommend that you periodically check this page.

LE GROUPE MAISONS Address: 1830 Chomedey Blvd. Laval, Quebec H7T2W3 Canada

DESIGNATED PERSON RESPONSIBLE FOR PERSONAL INFORMATION: For any privacy incident involving personal information that poses a serious risk of harm, we invite you to contact:

Margot Adam Email: [email protected]



What are Cookies?

This Policy explains how to manage cookie settings, the types of cookies we use, what information we collect with them, and what we do with that information. Cookies are small text files used to store small amounts of information. They are stored on your device when the website is loaded in your browser. These cookies help us to operate the website properly, secure it, provide a better user experience, and understand how the website behaves (what works and where improvements are needed).

How Do We Use Cookies?

Like most online services, our website uses both first-party and third-party cookies for various purposes. The cookies we collect ourselves are primarily necessary for the proper functioning of the website and do not collect any personal data that could identify you. The third-party cookies used on our website mainly serve to understand how the website works, how you interact with our website, maintain the security of our services, provide relevant advertisements to you, and overall offer you a better user experience to speed up your future interactions with our website.

Types of Cookies We Use:




Managing Cookie Preferences:

Cookie Settings

You can change your cookie preferences at any time by clicking the button above.

This will take you back to the cookie consent banner where you can modify your preferences or withdraw your consent immediately. Additionally, different web browsers offer different methods to block and delete cookies used by websites. Below, you will find links to support documents explaining how to manage and delete cookies from major web browsers:

Chrome: https://support.google.com/accounts/answer/32050

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US

Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you are using a different web browser, please consult your browser's official support documents.


LE GROUPE MAISONS (hereinafter referred to as the "Company" or "we") is a company primarily engaged in residential building renovation. The protection of your personal information is important to us.

Therefore, in the context of this privacy policy of the CLÉ RE/MAX Program, we are committed to protecting your personal information by ensuring its confidentiality and accuracy. In this privacy policy, we outline the key principles and guidelines that we apply to protect your personal information that we collect from you. By providing us with personal information, you consent to our use of it and its disclosure, if applicable, in accordance with this policy and within the limits you have indicated to us, if applicable, subject to compliance with applicable laws. Thus, unless required by law or under contractual obligations, you may refuse and, if necessary, withdraw your consent to certain uses indicated by contacting us.


The CLÉ RE/MAX Program collects personal information primarily to ensure the proper management of the program and improve its promotional offers. We aim to offer as many benefits as possible to program members. The CLÉ RE/MAX Program collects data about the devices that access or attempt to access our website. The information we collect, such as your name, email address, phone number, and physical address, is used to track and manage your account. Additionally, we may use information related to the stores you visit or the offers you view on the CLÉ RE/MAX Program to select relevant special offers for you. However, except in a general and non-identifiable manner, we do not disclose this information to our partner stores or other third parties. We will collect and process the following personal information about you:

  • Name
  • Email
  • Date of birth
  • Residential region
  • Internet Protocol (IP) addresses
  • Browser type
  • Internet Service Provider (ISP)
  • Referring and exit pages
  • Operating system
  • Date/time stamp
  • Files viewed on our application (e.g., HTML pages, graphics, etc.)
  • Browsing path data.



We collect/receive information about you as follows:

  • When a user fills out the registration form or submits personal information in any other way.
  • Interactions with the website.
  • From public sources.



We will use the information we collect about you for the following purposes:

  • Create a customer account
  • Customer account management
  • Administrative information
  • Communicate information about available offers to members
  • Understand and analyze their requests and preferences,
  • Develop, improve, market, and/or provide products.
  • Marketing/promo
  • Create a broker account
  • Create a merchant account
  • Broker account management
  • Merchant account management


How We Share Your Information:

Information is shared with third parties only for specific reasons, such as compliance with the law, the execution of agreements, or in response to violations of third-party rights.

Retention of Your Information:

Personal information is retained for as long as necessary for the purposes for which it was collected, in accordance with applicable law.

Your Rights:

Users have the right to access their data, correct it, delete it, limit its processing, withdraw their consent, and exercise other rights in accordance with applicable law.


Reasonable security measures are in place to protect the information, but absolute security is not guaranteed.

Emails: Users have the option to unsubscribe from promotional emails.

Your Responsibility:

Users are responsible for keeping their contact information up to date.

Links to Third Parties and Use of Your Information: The privacy policy does not apply to third-party websites, and users are encouraged to review the privacy policies of those sites.

This privacy policy appears to be detailed and compliant with the principles of personal data protection. It provides users with a comprehensive overview of how their information is managed and their privacy rights. It is essential for users to read and understand these policies before using an online service.